PLEASE READ CAREFULLY
BY USING THE SERVICES OF CASA MAINTENANCE LTD YOU ARE ENTERING INTO A CONTRACT WITH US AND AGREEING TO THE FOLLOWING TERMS AND CONDITIONS.
‘We’, ‘us’ and ‘our’ means Casa Maintenance Ltd. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and entered into this contract.
1.1 Contract
The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
- Any agreement made verbally is not covered by the contract unless it has been written into said contract.
- The agreement is made between Casa Maintenance Ltd and the client. The client is identified as the person who requested the quotation.
- Casa Maintenance Ltd will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client except where the client has provided written permission that allows them to do so.
- The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.
- Please check your quotation carefully.
1.2 Scope of quoted work
The quote written by Casa Maintenance Ltd for the client represents the requests of the client. We will not be held liable for any task that is not included in the written quote.
1.3 Materials
All necessary materials can and will be provided by us unless otherwise agreed and will be of high quality and used in an appropriate manner as per the manufacturer’s guidelines.
Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match is not achievable, the client will be consulted. Casa Maintenance Ltd is not responsible for the performance or suitability of any materials, parts or products purchased directly by the client and allows Casa Maintenance Ltd to use these at their own risk.
All material choices are the responsibility of the client; please ensure you are happy with your choice before the materials are ordered as it is non-refundable. Goods are ordered for your specific installation; any changes by the client must be made before any cutting, modification, or installation.
1.4 Changes to your quote
Any quote or estimate is subject to revision, if a customer makes changes to their property or building after receiving a quote from Casa Maintenance Ltd, customers must let us know of all changes made as soon as possible so that their quote can be revised. Any changes made without notifying us may cause a delay in the work until a price has been agreed upon for any changes.
1.5 Completion timescales
Estimated completion times are guidelines and although we will aim to complete the work in the time frame intimated, we will not be held liable for failure to complete the scheduled works within the estimated time frame. Similarly, we can finish a project more quickly than estimated, in which case the price of the quote will not change.
1.6 Storage of tools
We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.
1.7 Validity period of quotations
Quotes are valid for 28 days from the date of issue unless otherwise agreed.
1.8 Customer responsibility
It is the responsibility of the client:
- To apply for and obtain all necessary approvals, such as planning permission, building regulation approval and listed building consent prior to the commencement of the works.
- The area of work must be cleared of any possessions and hygienically cleaned before work can start. Failure to do so may result in a delayed start date and possibly an additional labour charge.
- The Customer must exercise due care and remove any delicate or fragile furniture or possessions from the working area before work commences.
- The Customer is responsible for providing storage space for any deliveries e.g. bathroom and kitchens.
- Casa Maintenance Ltd does not take responsibility for the condition of any products/deliveries supplied by the customer. Any problems with the products/deliveries supplied by the customer will be sorted out by the customer and if work is delayed because of a problem with the product/delivery, an additional labour cost could be incurred.
- Registering of all products is the responsibility of the Customer.
- If a Customer incorrectly completes an eligibility declaration for VAT relief for disabled people, then we are obliged to charge the full prevailing VAT on the whole of the order and labour.
1.9 Airbnb, Holiday Let, Short-Term Rental & Property Compliance Responsibilities
Where Casa Maintenance Ltd is carrying out works to a property intended for use as an Airbnb, holiday let, short-term rental, or similar accommodation, the client remains responsible for ensuring that the property meets all current and applicable requirements, regulations, standards, licences, insurance requirements, and policies relating to its intended use.
Casa Maintenance Ltd will complete works based on the client’s instructions, agreed quotation, and specified scope of works only.
Where specialist trades are arranged or coordinated by Casa Maintenance Ltd, any relevant certificates, compliance documentation, or warranties provided by those trades will be passed to the client upon completion where applicable. This may include electrical certification, gas safety documentation, heating certificates, or other specialist certification relating to works carried out.
Casa Maintenance Ltd does not provide certification, approval, inspection, fire risk assessment, licensing advice, or confirmation that the completed property as a whole is suitable for Airbnb, holiday letting, rental purposes, or compliance with any third-party platform requirements.
Casa Maintenance Ltd accepts no responsibility or liability if the property does not meet Airbnb requirements, local authority requirements, insurance requirements, fire safety regulations, licensing requirements, planning requirements, building regulations, or any other standards applicable to the use of the property.
The client acknowledges that requirements and regulations relating to short-term rentals, holiday lets, and online platforms may change over time. It is the client’s responsibility to obtain independent advice and ensure ongoing compliance before, during, and after completion of the works.
Where applicable, the client remains responsible for arranging and maintaining any required permissions, approvals, licences, insurance policies, certificates, and ongoing compliance requirements. This may include, but is not limited to, Energy Performance Certificates (EPC), holiday-let insurance, public liability insurance, building and contents insurance suitable for short-term letting, licensing requirements, and fire safety provisions.
Any additional works required due to changes in regulations, platform requirements, inspections, insurance requirements, or compliance issues after completion of the agreed works will be treated as additional works and may be subject to further charges.
1.10 Damage, workmanship and responsibility for repairs
Assistance can be provided with the repositioning and/or removal of bulky furniture items and goods. We reserve the right to decline to move goods where there is a risk of damage to the equipment, property, or where a health and safety risk is identified.
Where items cannot be covered or protected but could reasonably have been removed, we may request that they are removed before work commences. Casa Maintenance Ltd cannot be held responsible for damage to such items if they have not been removed.
In the event of accidental damage caused by Casa Maintenance Ltd, we will notify the client as soon as reasonably possible and agree the appropriate steps to remedy the situation.
The client must notify Casa Maintenance Ltd in writing within 24 hours of any alleged damage caused by our employees or contractors.
If the client is dissatisfied with any aspect of the works, Casa Maintenance Ltd must be given the opportunity to inspect and remedy any genuine defects using our own tradespersons.
Casa Maintenance Ltd will not accept liability for the cost of repairs, remedial works, or alterations carried out by third parties unless this has been expressly agreed in writing beforehand.
1.11 Additional works and variations
Casa Maintenance Ltd may occasionally agree to complete minor additional works outside the original quotation. Unless specifically agreed in writing, any additional works are undertaken outside the original contract scope.
Additional works, alterations, unforeseen issues, or requests made by the client will be treated as variations and may incur additional labour and material costs.
Casa Maintenance Ltd accepts no responsibility or liability for works requested outside the written quotation unless those works have been agreed in writing and included within the contract.
1.12 Precautions
We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.
1.13 Pre-existing damage
We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property and this is a result of our negligence, you will be covered under our public liability insurance. However, where a claim is made which is found to be unfounded, unsupported by reasonable evidence, or inconsistent with the agreed pre-start condition records, we reserve the right to apply a reasonable administration charge to cover the time and costs incurred in reviewing and responding to the claim.
1.14 Cancellation
In the event of cancellation by the client, the client agrees to notify Casa Maintenance Ltd in writing or by email 14 days before the project start date or if the work has begun; as soon as possible. The client agrees to cover the cost of all materials and time taken to complete work to date. We also reserve the right to charge 15% of the total project cost.
1.15 Payment of quoted and fixed price work
The client agrees to pay each invoice in full, and in cleared funds when presented unless otherwise stated on the invoice.
Quotes over a significant sum, we will inform you that the invoices need to be paid as work progresses, staged in the following manner; (1.) Deposit (30%), (2.) 7 days from the start date of work (40%), (3.) Completion of work (30%).
PLEASE NOTE:
For larger projects, payments will be staged throughout the works to reflect project progress, labour commitments, materials purchased, specialist trade costs, and project costs. Payment stages may vary depending on the nature and requirements of the project and will be confirmed within the quotation or proposal provided to the client.
In the event that the client is unhappy with the standard of workmanship, the correct complaints procedure as shown in these terms and conditions must be followed.
All materials purchased for, or on behalf of the client, remain the property of Casa Maintenance Ltd until payment of the final invoice by the client to Casa Maintenance Ltd. In the event of a dispute, the client agrees to allow access to the property to a representative of Casa Maintenance Ltd to retrieve all materials that remain the property of the company. We are happy to provide invoices for businesses and individuals. However, payment is due within the time-scales as stated in the Terms and Conditions and the amount, unless amended by Casa Maintenance Ltd, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received.
1.16 Completion of the project
If Casa Maintenance Ltd deems it necessary, the client must be available on the last day of the project for consultation and final sign-off for the project. In the event that the client is unavailable unless otherwise agreed in writing, the client accepts that the project has been completed to their satisfaction and payment in full is due.
1.17 Home Renovation Guarantee, Liability & Third-Party Trades
Workmanship Guarantee
Casa Maintenance Ltd provides a 12-month workmanship guarantee from the date of completion for works carried out directly by Casa Maintenance Ltd.
This guarantee relates only to defects arising from workmanship carried out by Casa Maintenance Ltd and does not cover normal wear and tear, misuse, damage, movement, settlement, existing defects, or failures caused by products, materials, systems, or works outside Casa Maintenance Ltd’s control.
This guarantee applies only to labour and workmanship provided by Casa Maintenance Ltd and does not extend to materials, products, appliances, fixtures, fittings, or works completed by other companies, contractors, suppliers, or third parties.
Any manufacturer warranty relating to products, appliances, fixtures, fittings, or materials supplied as part of the works remains subject to the individual manufacturer’s own warranty terms and conditions.
The guarantee will become null and void if:
(i) Works, installations, appliances, or materials have been misused, neglected, damaged, or not maintained in accordance with manufacturer guidelines.
(ii) Works completed by Casa Maintenance Ltd have been altered, modified, removed, or repaired by anyone other than Casa Maintenance Ltd without prior written approval.
(iii) Damage or failure has occurred due to circumstances outside the reasonable control of Casa Maintenance Ltd.
Existing Systems, Plumbing & Hidden Defects
Casa Maintenance Ltd is only responsible for plumbing, pipework, and associated works installed, repaired, or altered directly by Casa Maintenance Ltd.
Casa Maintenance Ltd accepts no responsibility or liability for:
- Existing plumbing systems or pipework not installed or altered by Casa Maintenance Ltd.
- Previous works carried out by others.
- Existing electrical systems, drainage, heating systems, structures, or building defects.
- Hidden defects or underlying issues discovered during or after works commence.
Any remedial works required due to existing conditions, previous workmanship, hidden defects, or issues outside the scope of Casa Maintenance Ltd’s works will be chargeable.
Unforeseen Site Conditions
Renovation works may reveal hidden conditions that could not reasonably have been identified before works commenced, including but not limited to hidden damage, defective structures, concealed pipework, wiring, drainage issues, damp, asbestos-containing materials, or previous poor workmanship.
Casa Maintenance Ltd will notify the client where such issues are identified and any additional investigation, materials, labour, specialist works, or remedial works required will be treated as variations and charged separately.
Other Trades, Contractors & Specialists
Where Casa Maintenance Ltd introduces, recommends, arranges, or coordinates other trades, contractors, specialists, or suppliers as part of a renovation project, Casa Maintenance Ltd acts only as a point of communication and project coordination.
Casa Maintenance Ltd does not accept responsibility or liability for the workmanship, materials, delays, defects, damage, losses, certification, compliance, or failures arising from works carried out by any other trade, contractor, supplier, or third party.
All other trades and contractors remain responsible for:
- Their own workmanship.
- Their own materials and installations.
- Their own insurance.
- Compliance with relevant regulations.
- Their own warranties and guarantees.
Where specialist trades are coordinated by Casa Maintenance Ltd, the relevant contractor remains responsible for carrying out their works in accordance with applicable regulations and providing any required certification. Casa Maintenance Ltd will assist with coordinating and passing relevant documentation to the client but does not replace the responsibility of the specialist contractor.
Any warranty or guarantee relating to works completed by another company will be provided solely through that company’s own terms and conditions.
Any defects, warranty claims, disputes, or remedial works relating to third-party works must be addressed directly with the relevant contractor or supplier.
Contractors Working on Site
Where multiple trades operate on site, each contractor remains responsible for their own work area, materials, tools, safety obligations, and completed works.
Casa Maintenance Ltd accepts no liability for:
- Damage caused by other trades or contractors.
- Defects caused by another contractor’s work.
- Delays caused by third parties.
- Alterations made to Casa Maintenance Ltd’s completed works by others.
- Failures caused by incorrect installation, interference, or poor workmanship by another party.
Where another contractor’s works affect Casa Maintenance Ltd’s completed works, any repairs, alterations, or additional works required will be chargeable.
Project Coordination
Casa Maintenance Ltd may assist with arranging and coordinating other trades to help deliver a renovation project.
This does not create any partnership, employment relationship, or responsibility for works carried out by those third parties.
Casa Maintenance Ltd’s responsibility is limited to communication and coordination unless specifically agreed otherwise in writing.
Scope of Guarantee & Liability
This guarantee and these terms apply only to works completed directly by Casa Maintenance Ltd.
Casa Maintenance Ltd accepts responsibility only for its own workmanship and excludes liability for any works, materials, services, guarantees, warranties, or obligations provided by other trades, contractors, suppliers, or third parties involved in the project.
By proceeding with works, the client acknowledges and agrees that third-party trades operate under their own company terms, conditions, guarantees, and responsibilities.
1.18 Termination of the contract by Casa Maintenance Ltd
Casa Maintenance Ltd will not tolerate aggressive or rude behaviour, racism, discrimination, harassment, sexism, homophobia, ageism, or any other unacceptable behaviour directed towards any of its staff or tradespersons and reserves the right to suspend or terminate the project in this event.
1.19 Payment methods
We accept Cash and Bank transfers for the settlement of your account.